Customers should contact TELYVO as soon as possible if they need to cancel an order.

Orders may be easier to cancel before sourcing, shipment, or supplier commitment has started.

If a cancellation is approved, refund timing and any deductions depend on payment method, sourcing status, bank charges, and supplier conditions.

Return requests are reviewed based on product condition, packaging, proof of purchase, fault report, and supplier or manufacturer policy.

Items damaged by misuse, incorrect installation, unauthorized repair, or power issues outside stated transformer guidance may not qualify.

Open-box, clearance, or special-order items may have different return conditions that should be confirmed before purchase.

Keep product packaging, accessories, receipts, and serial information until the order is accepted and tested.

Report issues promptly with photos or videos showing the concern clearly.

Follow TELYVO guidance for transformers, installation, and safe power use for voltage-sensitive items.